Steplab hostnames for your IT team to allowlist / whitelist

To allow access to the main platform, please allowlist the following wildcard domain:

If your network requires specific URLs instead of wildcards, use these:

To ensure all coaching and training videos load properly, the following video delivery domains must be unblocked.

Steplab Content & Cloudflare:

Vimeo:

To ensure our live support widget and help articles load properly, please allowlist the following domains:

Read more about Intercom's content security policy guidelines.

Steplab uses the 'EU' Intercom region.

To make sure your staff receives platform notifications and replies from our support team, we highly recommend allowlisting our email addresses and mailing domains.

Please allowlist these email domains (wildcard):

If your system requires specific email addresses:

For strict email filters, IT may also need to allowlist our sending servers:

If you're getting an error message that says 'Error parsing server response', its often caused by school firewall issues, typically 'Smoothwall'. Asking your IT team to unblock the domains above should resolve the problem.

If your IT department requires more specific technical details, just let us know! We have additional documentation we can provide upon request.